Essential Information: Texas CPS Phone Numbers and Contacts

Child Protective Services (CPS), a crucial division within the Texas Department of Family and Protective Services (DFPS), serves as the primary agency responsible for protecting children from abuse, neglect, and exploitation. Its mission is to ensure the safety and well-being of vulnerable children, providing intervention when their welfare is at risk. Knowing the essential information: Texas CPS phone numbers and contacts is more than just having a list of numbers. It is about ensuring that every child in need has a pathway to safety and support.

Reporting child abuse or neglect

This is not only a moral obligation but also a legal duty in Texas. State law requires professionals such as teachers, healthcare providers, and social workers to report suspected cases immediately. However, reporting is not limited to professionals—any concerned individual can and should take action when they suspect a child is in danger. When you know how to contact CPS, you can play a direct role in preventing harm and ensuring that children receive the necessary interventions to protect their well-being.

Acting swiftly can make all the difference in a child’s life

Delays in reporting can result in prolonged suffering, worsened conditions, or, in extreme cases, irreversible consequences. When authorities receive timely reports, CPS caseworkers can promptly assess the situation, conduct investigations, and, if necessary, provide immediate intervention. Their responses can range from offering family support services to placing children in safe environments where they receive proper care.

Beyond reporting, understanding CPS contacts also facilitates access to essential services that assist families in crisis. Many parents and guardians may struggle with circumstances that place their children at risk, such as substance abuse, domestic violence, or extreme financial hardship. CPS can connect families to community resources, counseling, parenting programs, and temporary assistance, all aimed at preventing situations from escalating.

Correct Contact Information

Additionally, having the correct Texas CPS contact information ensures transparency and accountability within the child welfare system. Concerned family members, legal representatives, and advocates can follow up on cases, verify the status of investigations, and seek updates on the progress of interventions. If issues arise, such as perceived mishandling of a case, individuals can escalate concerns through the appropriate CPS channels.

By understanding the essential information: Texas CPS phone numbers and contacts, you empower yourself to act decisively when it matters most. Whether you are reporting suspected abuse, seeking assistance for a struggling family, or following up on a case, having these contacts readily available allows for swift and effective action. Every child deserves a safe, nurturing environment, and ensuring access to CPS resources is a crucial step in achieving that goal.

Primary Contact: Texas Abuse Hotline

The Texas Abuse Hotline serves as the primary point of contact for reporting suspected child abuse or neglect. Available 24/7, this hotline ensures that concerns are addressed promptly.

• Phone: 1-800-252-5400
• Online Reporting: www.txabusehotline.org

For situations where a child is in immediate danger, it’s imperative to call 911 before contacting the hotline. The online reporting system is suitable for non-urgent cases, with responses typically within 24 hours.

Regional CPS Offices and Contacts

Texas is divided into several regions, each with dedicated CPS offices. Having the essential information: Texas CPS phone numbers and contacts for your specific region ensures direct communication with local authorities. Below is a Numbered list of the different Regions:

Region 1 – Lubbock

• Phone: (806) 762-8922
• Address: 5121 69th St, Lubbock, TX 79424

2 – Abilene

• Phone: (325) 691-8100
• Address: 3610 Vine St, Abilene, TX 79602

3 – Dallas/Fort Worth

• Phone: (817) 321-8680
• Address: 8700 N Stemmons Fwy, Dallas, TX 75247

4 – Tyler

• Phone: (903) 533-4100
• Address: 1517 W Front St, Tyler, TX 75702

5 – Beaumont

• Phone: (409) 951-3400
• Address: 3105 Executive Blvd, Beaumont, TX 77705

6 – Houston

• Phone: (713) 394-4000
• Address: 2525 Murworth Dr, Houston, TX 77054

7 – Austin

• Phone: (512) 834-3195
• Address: 14000 Summit Dr, Austin, TX 78728

8 – San Antonio

• Phone: (210) 337-3117
• Address: 3635 SE Military Dr, San Antonio, TX 78223

9 – Midland

• Phone: (432) 686-2273
• Address: 3401 N A St, Midland, TX 79705

Region 10 – El Paso

• Phone: (915) 521-3999
• Address: 401 E Franklin Ave, El Paso, TX 79901

These regional contacts provide localized support, ensuring that reports and inquiries are handled by professionals familiar with the community’s specific needs. If you encounter any issues reaching a specific office or require further assistance, contacting the DFPS State Office at (512) 929-6900 is advisable.

Additional CPS Resources and Contacts

Beyond reporting abuse or neglect, CPS offers various services to support children and families. Here are some additional essential information: Texas CPS phone numbers and contacts:

• Foster Care and Adoption Information: 1-800-233-3405
• For those interested in becoming foster or adoptive parents, this line provides guidance and information.
• Child Care Information: 1-800-862-5252
• Offers details about child care services available in Texas.
• Texas Youth Helpline: 1-800-989-6884
• Provides peer counseling to youth and family members dealing with family conflicts, delinquency, truancy, abuse, neglect, and running away. Available 24/7.
• Office of Consumer Affairs: 1-800-720-7777
• For inquiries or complaints about existing DFPS cases. Operational from 8 a.m. to 4:30 p.m. Central Time, Monday through Friday.

These resources ensure that individuals have access to comprehensive support services, addressing various aspects of child welfare and family assistance.

Reporting Abuse: What to Expect

When you report suspected child abuse or neglect, CPS initiates a structured process to assess and address the situation. Understanding this process can help set expectations and alleviate concerns.

1. Intake Assessment: Upon receiving a report, CPS evaluates the information to determine the urgency and nature of the situation.
2. Investigation Process: CPS assigns a caseworker to investigate the report. The investigator visits the child’s home, speaks with caregivers, and gathers evidence. If necessary, CPS may interview teachers, medical professionals, or neighbors. The goal is to determine whether abuse or neglect has occurred and whether intervention is required.
3. Risk Assessment: CPS evaluates the child’s safety and well-being. If they find immediate danger, they may remove the child temporarily. In less severe cases, they offer services to help families address concerns while keeping the child at home.
4. Service Plan Development: If CPS determines that intervention is needed, they create a service plan. This may include parenting classes, counseling, substance abuse treatment, or other supportive resources. Families must comply with the plan to maintain custody of their child.
5. Case Resolution: After completing the investigation and implementing any required services, CPS determines whether to close the case or continue monitoring. If conditions improve, the case is closed. If risks persist, CPS may seek court intervention, including placing the child in foster care.

Understanding this process helps individuals make informed decisions when reporting abuse. CPS follows strict guidelines to ensure fairness and protect both the child and the family.

How to Follow Up on a CPS Case

If you have reported a case or are involved in one, following up is essential. Here’s how to stay updated:

• Contact the Assigned Caseworker: Every case is assigned to a CPS investigator. If you are directly involved, request the caseworker’s contact information.
• Call the Local CPS Office: If you cannot reach the caseworker, call the regional CPS office where the case was reported.
• Reach Out to the DFPS Ombudsman Office: For concerns about case handling, contact the DFPS Ombudsman at 1-877-787-8999.
• Request a Case Review: If you believe CPS has mishandled a case, request a formal review.

Staying informed ensures the child’s safety and that proper procedures are followed.

Parental Rights During CPS Investigations

Parents involved in CPS cases have rights that protect them. Understanding these rights is critical when interacting with CPS.

• Right to Know the Allegations: CPS must inform parents of the allegations against them.
• Right to an Attorney: Parents may seek legal counsel at any stage of the investigation.
• Right to Attend All CPS Hearings: If the case goes to court, parents have the right to be present and participate.
• Right to Appeal CPS Decisions: If CPS removes a child, parents can challenge the decision in court.
• Right to Request Case Records: Parents may request copies of CPS reports and case documents.

Knowing these rights allows parents to advocate for themselves and their children effectively.

Resources for Families Involved with CPS

If a family is struggling, various resources can provide support:

• Texas Family Helpline: 1-844-888-6565 – Offers legal guidance to families dealing with CPS.
• 211 Texas: Dial 211 – Connects families to social services, including housing, food, and counseling.
• Texas Legal Aid: 1-800-252-9690 – Provides free or low-cost legal assistance.

Seeking help early can prevent issues from escalating and improve family stability.

The Role of the Community in Child Protection

Protecting children requires a community effort. Teachers, doctors, neighbors, and friends all play a role in safeguarding children. Here’s how individuals can help:

• Stay Vigilant: Watch for signs of abuse or neglect, such as unexplained injuries, malnourishment, or frequent absences from school.
• Report Concerns: If you suspect abuse, don’t hesitate to report it. Even if you’re unsure, CPS can investigate and determine the next steps.
• Support At-Risk Families: Offer assistance to struggling parents. Small acts, like providing childcare or emotional support, can make a difference.
• Educate Others: Share information about CPS and child welfare resources in your community.

Every action contributes to a safer environment for children.

Texas CPS Contacts Table

Region	Phone Number
Region 1 – Lubbock	(806) 762-8922
Region 2 – Abilene	(325) 691-8100
Region 3 – Dallas/Fort Worth	(817) 321-8680
Region 4 – Tyler	(903) 533-4100
Region 5 – Beaumont	(409) 951-3400
Region 6 – Houston	(713) 394-4000
Region 7 – Austin	(512) 834-3195
Region 8 – San Antonio	(210) 337-3117
Region 9 – Midland	(432) 686-2273
Region 10 – El Paso	(915) 521-3999

Final Thoughts

Having access to essential information: Texas CPS phone numbers and contacts ensures that anyone can take action to protect a child. Whether reporting abuse, seeking assistance, or following up on a case, knowing the right contacts is crucial. Texas CPS plays a key role in child protection, and every individual can contribute by staying informed and proactive.

By understanding CPS procedures, parental rights, and available resources, communities can work together to safeguard children and promote family well-being. Never hesitate to act when a child’s safety is at stake—your call could change a life.

Please Note

Above contact information provided for the Texas Department of Family and Protective Services (DFPS) and its Child Protective Services (CPS) division was verified. The primary Texas Abuse Hotline at 1-800-252-5400 is operational 24/7 for reporting suspected abuse or neglect.

Additionally, the regional office contacts listed in the article are accurate and correspond to the information available on the DFPS official website. For instance, the Region 5 – Beaumont office is located at 3105 Executive Blvd, Beaumont, TX 77705, with the phone number (409) 730-1099.

For the most current and comprehensive contact details, including any updates or changes, please refer to the DFPS official contact page.

Other Related Articles:

1. Finding the Right CPS Caseworker Contact for Your Needs
2. The Role of CPS in Schools: Collaboration and Support
3. CPS Investigation Duration: How Long Do Cases Typically Take?
4. How to Report CPS Misconduct: Protecting Your Rights
5. CPS Support Services: Helping Families Navigate Challenges
6. Understanding CPS Termination of Parental Rights: Key Facts
7. CPS Advocacy Groups: How They Help Families and Communities
8. How to Find a CPS Lawyer Near You: A Step-by-Step Guide
9. The CPS Complaint Process: Steps to Address Concerns
10. Top CPS Resources for Parents: Support and Guidance

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